FAQ
❓Frequently Asked Questions
Below you’ll find answers to the questions we get asked the most about Form & Function products, shipping, returns and our policies. Can’t find your answer? Reach out via email or phone—our team is here to help.
🛒Orders & Payments
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay and Apple Pay—all secured with SSL encryption.
Can I modify or cancel my order?
Email us within 12 hours of placing your order. If the parcel hasn’t shipped, we can adjust or cancel it right away.
How do I apply a discount code?
Enter your promo code in the “Gift card or discount code” box at checkout and click “Apply” before completing payment.
🚚Shipping
What are your processing times?
Orders leave our warehouse within 1‑3 business days (Mon–Fri, excluding U.S. holidays). A tracking email is sent once shipped.
Do you ship internationally?
Yes—we ship worldwide where reliable courier service exists. Rates & delivery times are calculated at checkout.
Are there customs or duties for international orders?
Import fees are charged by your local customs authority and are the customer’s responsibility.
🔄Returns & Exchanges
What is your return policy?
You can return unused items within 30 days of delivery for a refund or exchange. Items must be in original packaging.
How do I start a return?
Email formfunctionfst@hotmail.com with your order number and reason for return. We’ll send a Return Authorization (RA) and instructions.
When will I get my refund?
Refunds are processed 5–7 business days after we receive and inspect your returned items.
🍳Product Care
Are your non‑stick products PFOA‑free?
Yes. All Form & Function non‑stick cookware is PFOA‑free and meets stringent food‑safety standards.
Can I put your wooden utensils in the dishwasher?
We recommend hand‑washing wooden items to preserve their finish and prevent warping.
🌟Other Questions
Do you offer gift wrapping?
Currently, we do not provide gift‑wrapping services, but we’re working to add this option soon.
Do you have a physical store?
We are an online‑only brand, allowing us to keep prices competitive and ship directly to your door.
📞Still Need Help?
156 Marlin Ave, Ponte Vedra Beach, FL 32082, USA
Phone: +1 332‑400‑4043
Email: formfunctionfst@hotmail.com
Thank you for choosing Form & Function—where culinary creativity meets quality craftsmanship.